Grass-valley K2 Media Client Service Manual Nov.18 2008 Bedienungsanleitung

K2MEDIA CLIENTService Manual071-8468-06JULY 2008

10 K2 Media Client Service Manual July 28, 2008Safety Summaries Canadian EMC Notice of ComplianceThis digital apparatus does not exceed the Class A

100 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsChecking the storage systemThe following section provides guidelin

July 28, 2008 K2 Media Client Service Manual 101Network, transfer, and streaming problemsNetwork, transfer, and streaming problemsAlso refer to the UI

102 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problems

July 28, 2008 K2 Media Client Service Manual 103Chapter 5Removing and replacing FRUsField Replaceable Units (FRUs) are modular hardware components t

104 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsExternal Parts RemovalThis section provides the following proce

July 28, 2008 K2 Media Client Service Manual 105Fan module removalFan module removalTo remove the fan module, first open the front bezel, then proceed

106 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsFront panel removalTo remove the front panel, first remove the

July 28, 2008 K2 Media Client Service Manual 107RAID disk removalRAID disk removalBefore removing a RAID disk, refer to “Replacing a RAID 0 drive” on

108 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsInternal Parts RemovalThe sections that follow show how to remo

July 28, 2008 K2 Media Client Service Manual 109Top cover removalTop cover removalTo access the internal hardware, first remove the top cover as follo

July 28, 2008 K2 Media Client Service Manual 11Safety CertificationThis product has been evaluated and meets the following Safety Certification Standa

110 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsSCSI interface board removalTo remove the SCSI interface board,

July 28, 2008 K2 Media Client Service Manual 111Removable media drive removalRemovable media drive removalTo remove the CD drive, first remove the top

112 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsCodec board removal1. Remove the codec board as follows:a. Remo

July 28, 2008 K2 Media Client Service Manual 113Codec board removalinstalling the replacement board, make sure screws are installed in the proper sequ

114 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsMezzanine board removalOn HD-00 models, to remove a mezzanine b

July 28, 2008 K2 Media Client Service Manual 115RTP board removalRTP board removalTo remove the RTP board, first remove the top cover and the codec bo

116 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsRear card guide removalTo remove the rear card guide, first rem

July 28, 2008 K2 Media Client Service Manual 117SCSI backplane removalSCSI backplane removalTo remove the SCSI backplane, first remove the top cover a

118 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsWhen installing replacement, ensure the LED solder ends clear t

July 28, 2008 K2 Media Client Service Manual 119RS-422 adapter removalRS-422 adapter removalYour K2 Media Client has one of the following for RS-422 c

12 K2 Media Client Service Manual July 28, 2008Safety Summaries

120 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsTo configured for DTE mode.Port 1 (J2) jumper should be set to

July 28, 2008 K2 Media Client Service Manual 121Graphics board removalGraphics board removalTo remove the Graphics board, first remove the top cover a

122 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsDual Ethernet adapter removalOn some models the dual Ethernet a

July 28, 2008 K2 Media Client Service Manual 123SCSI controller adapter removalSCSI controller adapter removalTo remove the SCSI controller adapter, f

124 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsXLR board removalTo remove the XLR board, first remove the top

July 28, 2008 K2 Media Client Service Manual 125Center support bracket removalCenter support bracket removalTo remove the bracket that supports the ce

126 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsCPU motherboard replacementUse the following checklist to guide

July 28, 2008 K2 Media Client Service Manual 127CPU motherboard replacement❑X Restart If a Windows Activation message appears, click Resolve Later.❑X

128 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUs❑X If a SAN client on a redundant K2 Storage System, install Mu

July 28, 2008 K2 Media Client Service Manual 129CPU motherboard replacementIdentify motherboardIdentify the motherboard currently in your K2 Media Cli

July 28, 2008 K2 Media Client Service Manual 13Finding InformationThis service manual provides procedures for servicing the K2 Media Client to the fie

130 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsPrepare for motherboard replacementIn addition to the replaceme

July 28, 2008 K2 Media Client Service Manual 131CPU motherboard replacementRemove Type I motherboardRemove13 screws2RS-422boardsDVDdrivePower12 voltpo

132 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsRemove Type II or Type III motherboardNOTE: On the Type II or T

July 28, 2008 K2 Media Client Service Manual 133CPU motherboard replacementInstall baseplate bracketSkip this step if:• The faulty motherboard was a T

134 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsAlign holes and install baseplate bracket over chassis studs1Fi

July 28, 2008 K2 Media Client Service Manual 135CPU motherboard replacementInstall replacement motherboardReplacement motherboards are Type III mother

136 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUsIf the faulty motherboard was a Type III motherboard:1. Cable a

July 28, 2008 K2 Media Client Service Manual 137CPU motherboard replacementfrom the Type I motherboard. Install these adapters in rear panel slots 1 a

138 K2 Media Client Service Manual July 28, 2008Chapter 5 Removing and replacing FRUs

July 28, 2008 K2 Media Client Service Manual 139IndexAAppCenterstartup troubleshooting 90audio problems 94Bbattery replacement 8beep codes 31BIOSbeeps

14 K2 Media Client Service Manual July 28, 2008Finding Information Getting more informationThe following illustration shows the recommended order i

140 K2 Media Client Service Manual July 28, 2008Index NIC 30log filesexporting 41Mmedia disk drivetroubleshooting 98media file systemtroubleshootin

July 28, 2008 K2 Media Client Service Manual 141VV drive 25ventilation 7VGA display problems 88Wweb site, for Thomson Grass Valley 15Windowsstartup 89

142 K2 Media Client Service Manual July 28, 2008Index

July 28, 2008 K2 Media Client Service Manual 15K2 Documentation CDExcept for the release notes, the full set of support documentation, including this

16 K2 Media Client Service Manual July 28, 2008Finding Information Grass Valley Product SupportTo get technical assistance, check on the status of

July 28, 2008 K2 Media Client Service Manual 17Grass Valley Product Support

18 K2 Media Client Service Manual July 28, 2008Finding Information

July 28, 2008 K2 Media Client Service Manual 19Chapter 1Product DescriptionTopics in this section include the following:•“Overview description” on p

2 K2 Media Client Service Manual July 28, 2008Copyright Copyright © 2008 Grass Valley, Inc. All rights reserved. Printed in the United States of Ameri

20 K2 Media Client Service Manual July 28, 2008Chapter 1 Product DescriptionOverview descriptionThe K2 Media Client is a cost-effective media platfo

July 28, 2008 K2 Media Client Service Manual 21Rear view components SDA-00 modelRear view components SDA-00 modelCodec boardSCSI interfaceboardDVD dri

22 K2 Media Client Service Manual July 28, 2008Chapter 1 Product DescriptionRear view components SD-00 modelCodec boardSCSI interfaceboardDVD driveC

July 28, 2008 K2 Media Client Service Manual 23Rear view components HD-00 modelRear view components HD-00 modelCodec boardMezzanine boards(under codec

24 K2 Media Client Service Manual July 28, 2008Chapter 1 Product DescriptionFRU functional descriptionsThe Field Replaceable Units (FRUs) described

July 28, 2008 K2 Media Client Service Manual 25Power suppliesThe two RAID 1 drives for system data form one LUN and the RAID drives for media storage

26 K2 Media Client Service Manual July 28, 2008Chapter 1 Product DescriptionMezzanine boardsThere are two types of mezzanine boards: an encoder mezz

July 28, 2008 K2 Media Client Service Manual 27Graphics boardGraphics boardThis board provides enhanced performance for screen graphics and a connecti

28 K2 Media Client Service Manual July 28, 2008Chapter 1 Product DescriptionStatus indicatorsThe following sections describe the visual and audible

July 28, 2008 K2 Media Client Service Manual 29Rear panel indicatorsRAID drive indicatorsEach RAID drive has LEDs that indicate status. You must remov

July 28, 2008 K2 Media Client Service Manual 3ContentsSafety Summaries...

30 K2 Media Client Service Manual July 28, 2008Chapter 1 Product DescriptionMotherboard LAN connector indicator codesThe motherboard has two RJ-45 L

July 28, 2008 K2 Media Client Service Manual 31System beep codesPower supply indicatorsEach power supply has a LED that indicates status.Interpret the

32 K2 Media Client Service Manual July 28, 2008Chapter 1 Product Description

July 28, 2008 K2 Media Client Service Manual 33Chapter 2System MessagesTopics in this section include the following:• “About system messages” on pag

34 K2 Media Client Service Manual July 28, 2008Chapter 2 System MessagesAbout system messagesThe following messages are displayed to indicate K2 Med

July 28, 2008 K2 Media Client Service Manual 35BIOS POST messagesKeyboard Controller Failed Keyboard controller failed test. May require replacing key

36 K2 Media Client Service Manual July 28, 2008Chapter 2 System MessagesSystem cache error - Cache disabled RAM cache failed and BIOS disabled the c

July 28, 2008 K2 Media Client Service Manual 37BIOS POST messagesParity Check 1 nnnn Parity error found in the system bus. BIOS attempts to locate the

38 K2 Media Client Service Manual July 28, 2008Chapter 2 System MessagesCritical system startup messagesThe following messages appear in the AppCent

July 28, 2008 K2 Media Client Service Manual 39Viewing system status messagesViewing system status messagesSystem status messages appear in the AppCen

4 K2 Media Client Service Manual July 28, 2008Contents Services on an shared storage K2 Media Client ...

40 K2 Media Client Service Manual July 28, 2008Chapter 2 System MessagesThe StatusPane is used to view detailed system messages including status, wa

July 28, 2008 K2 Media Client Service Manual 41Chapter 3Service ProceduresTopics in this section include the following:•“Exporting log files” on pag

42 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures3. Select the logs to export.4. Click the Destination tab.5. Browse to a

July 28, 2008 K2 Media Client Service Manual 43Replacing a RAID 0 driveExporting log files using the Windows command lineThis procedure allows you to

44 K2 Media Client Service Manual July 28, 2008Chapter 3 Service ProceduresAlways use the Storage Utility to physically identify the failed drive. A

July 28, 2008 K2 Media Client Service Manual 45Install the loop-back adapter• “Name team”• “Reorder adapters”Install the loop-back adapterWhen you rec

46 K2 Media Client Service Manual July 28, 2008Chapter 3 Service ProceduresManage. The Computer Management window opens.b. In the left pane select D

July 28, 2008 K2 Media Client Service Manual 47Identify adaptersand enumerated after the motherboard ports.External storage K2 Media Clients with the

48 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures6. Verify that the LED is blinking next to the physical network port corr

July 28, 2008 K2 Media Client Service Manual 49Create the Control TeamCreate the Control TeamOnly shared storage K2 Media Clients are required to have

July 28, 2008 K2 Media Client Service Manual 5Front panel removal...

50 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures3. Select Team with other adapters, then click New Team. The New Team Wiz

July 28, 2008 K2 Media Client Service Manual 51Create the Control Team5. Select the check box for …Adapter and …Adapter #3. Click Next.6. Select Switc

52 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Proceduresb. Select the Settings tab.c. Click Modify Team. A dialog box opens.10.On

July 28, 2008 K2 Media Client Service Manual 53Create the Control Team3. Select Team with other adapters, then click New Team. The New Team Wizard ope

54 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures5. Select the check box for …Adapter and …Adapter #3. Click Next.6. Selec

July 28, 2008 K2 Media Client Service Manual 55Name teamc. Click Modify Team. A dialog box opens.9. On the Adapters tab, do the following:a. Select th

56 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures2. Identify the adapter that in the “Device Name” column is labeled “TEAM

July 28, 2008 K2 Media Client Service Manual 57Configuring Event Viewerorder adapters as follows:4. Click OK to close Advanced settings and accept the

58 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures2. Under Event Viewer right-click the Application node and select Propert

July 28, 2008 K2 Media Client Service Manual 59Services on a stand-alone storage K2 Media ClientIf you suspect that services have been tampered with o

6 K2 Media Client Service Manual July 28, 2008Contents

60 K2 Media Client Service Manual July 28, 2008Chapter 3 Service ProceduresServices on an shared storage K2 Media ClientWhen a shared storage K2 Med

July 28, 2008 K2 Media Client Service Manual 61Checking pre-installed softwareChecking pre-installed softwareSoftware is pre-installed on K2 products

62 K2 Media Client Service Manual July 28, 2008Chapter 3 Service ProceduresGrass Valley Control Point PC pre-installed software• Broadcom Gigabit In

July 28, 2008 K2 Media Client Service Manual 63Configuring NVRAMThe Easy Configuration - ARRAY SELECTION MENU screen is displayed.8. For CHANNEL - 1,

64 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures17. Type 128 and press Enter.18. Press Escape.19. On the Logical Drive 01

July 28, 2008 K2 Media Client Service Manual 65Making motherboard CMOS settingsMaking motherboard CMOS settingsNOTE: This procedure is intended for us

66 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures8. Select PCI 33MHz and then press Enter.9. Press ESC to go back to the A

July 28, 2008 K2 Media Client Service Manual 67Rescanning PCI slotsb. Select USB KEY and then press x to move it down and exclude if from the boot lis

68 K2 Media Client Service Manual July 28, 2008Chapter 3 Service ProceduresThe system drive of the K2 Media Client is actually a logical drive made

July 28, 2008 K2 Media Client Service Manual 69Creating a recovery disk image for storing on E:The recovery disk image process that you should follow

July 28, 2008 K2 Media Client Service Manual 7Safety SummariesGeneral Safety SummaryReview the following safety precautions to avoid injury and preven

70 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures2. If you have not already done so, connect keyboard, monitor, and mouse

July 28, 2008 K2 Media Client Service Manual 71Creating a recovery disk image CD setCreating a recovery disk image CD setDo the following at the local

72 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures15. When a “Backup archive creation has been successfully completed” mess

July 28, 2008 K2 Media Client Service Manual 73Restoring from the generic recovery disk image on E:Partition size field in the middle of the page. Fre

74 K2 Media Client Service Manual July 28, 2008Chapter 3 Service ProceduresThis procedure can be used on a K2 Media Client that needs to be restored

July 28, 2008 K2 Media Client Service Manual 75Restoring from the generic recovery disk image on E:13. You are restoring both the C: partition and the

76 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Procedures25. Do one of the following:• If the K2 Media Client has the Fibre Channe

July 28, 2008 K2 Media Client Service Manual 77Restoring from a recovery disk image CD setNOTE: At any step in this procedure if a message appears ask

78 K2 Media Client Service Manual July 28, 2008Chapter 3 Service ProceduresThe Restore Operation option page opens.15. Do not make any selections. C

July 28, 2008 K2 Media Client Service Manual 79Installing the Fibre Channel card driver• If the file is not present, procure the file from ftp://ftp.t

8 K2 Media Client Service Manual July 28, 2008Safety Summaries Do Not Operate With Suspected FailuresIf you suspect there is damage to this product

80 K2 Media Client Service Manual July 28, 2008Chapter 3 Service Proceduresc. Select Have Disk.d. Browse to C:\profile\drivers\LSI_SCSIPORT_1.21.25.

July 28, 2008 K2 Media Client Service Manual 81Chapter 4Troubleshooting problemsIf you think there is something wrong (broken) with your K2 client s

82 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsStep 1: Check configurations Many times what appears to be a K2 Med

July 28, 2008 K2 Media Client Service Manual 83Step 4: Identify problems using the startup sequence3. Once the startup sequence begins, observe the pr

84 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problems0 seconds Grass Valley logo desktop appears “K2 Media Client system

July 28, 2008 K2 Media Client Service Manual 85Motherboard BIOS startup informationMotherboard BIOS startup informationThe following information appea

86 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsSCSI controller adapter BIOS startup informationThe following infor

July 28, 2008 K2 Media Client Service Manual 87Motherboard BIOS startup summary screenMotherboard BIOS startup summary screenThe following information

88 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsChecking external equipmentThis section provides troubleshooting pr

July 28, 2008 K2 Media Client Service Manual 89Power connection sequencePower connection sequenceThe following table lists the sequence of behaviors y

July 28, 2008 K2 Media Client Service Manual 9Service Safety SummaryWARNING: The service instructions in this manual are intended for use by qualified

90 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsK2 Media Client system startupAfter the Windows operating system st

July 28, 2008 K2 Media Client Service Manual 91Thermal problemsThermal problemsCodec board problemsInvestigate the problem further as described in the

92 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsCD drive problemsProblem Possible Causes Corrective ActionsThere is

July 28, 2008 K2 Media Client Service Manual 93Video problemsVideo problemsFor the corrective actions in this section, refer to the K2 Media Client Us

94 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsAudio problemsFor the corrective actions in this section, refer to

July 28, 2008 K2 Media Client Service Manual 95Timecode problemsTimecode problemsFor the corrective actions in this section, refer to the K2 Media Cli

96 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsOperational problemsFor the corrective actions in this section, ref

July 28, 2008 K2 Media Client Service Manual 97System problemsSystem problemsFor the corrective actions in this section, refer to the K2 Media Client

98 K2 Media Client Service Manual July 28, 2008Chapter 4 Troubleshooting problemsStorage problemsUse the following sections if you suspect problems

July 28, 2008 K2 Media Client Service Manual 99Media disk problemsThe StatusPane message “Media disks getting full…” appears or a “FSS ‘default(0)’” m